Buying from Juraster is hassle-free thanks to our Joy Guarantee & free UK returns.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All refunds from inside the UK are FREE.

Refunds from outside the UK are priced according to your country's postal service provider.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tamper-proof label intact, and in its original packaging. You’ll also need to enclose a print-out of your order for proof of purchase and so we can identify your return.

To start a return, please contact us at returns@juraster.com. Items sent back to us without first requesting a return will not be accepted.  

When we have verified your return request, we’ll send easy guidance on how your package can be collected from your door or dropped off for delivery back to us.  We also provide a barcoded returns label in your parcel.

You can always contact us for any return question at returns@juraster.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Bespoke and customised orders can not be returned or exchanged.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If your purchase is made from and shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@juraster.com.